Terms & Conditions

When contracting any service of LINK FACTORY, the client declares to be of legal age and legally able to sign contracts with third parties. If the customer is a minor, he assures LINK FACTORY that he has the authorization of his legal guardian or proxy; and that he will be responsible for his actions as a subscriber of the service offered and therefore accepts in full these Terms and Conditions of Service. In addition, the customer expressly and fully accepts the agreements called “Terms and Conditions of Service” and “Privacy Policy”. Also, the client accepts that all the rules and guidelines contained in the above mentioned sections may be changed by LINK FACTORY, without previous notice at the time the company considers it appropriate, or by any unilateral modification by any of the commercial parties with whom LINK FACTORY has a commercial relationship. For this reason it will be responsibility of the client to consult periodically the mentioned documents and be aware of their content.

The continuity of the use of the service by the client constitutes his acceptance to the changes made in the mentioned agreements, if the client does not agree with the terms of service he MUST immediately notify LINK FACTORY and stop or cancel the use of the service. 

The customer must and may make this notification to LINK FACTORY by sending an email to the customer area. LINK FACTORY MAY CANCEL AT ANY TIME AND WITHOUT NOTICE THE SERVICE CONTRACTED BY THE CUSTOMER IN CASE OF ANY VIOLATION OF THE TERMS DESCRIBED HEREIN. IN THE CASE OF LINK FACTORY, THE CLIENT ACQUIRES A SERVICE ONLY AFTER DETERMINING THAT BY DOING SO HE DOES NOT VIOLATE ANY LAW OR REGULATION IN HIS COUNTRY AND JURISDICTION. Also, the client guarantees that he is not violating any law or regulation with his use of the service and exempts LINK FACTORY from any responsibility in case of any breach.

Customer agrees to release, indemnify and hold harmless LINK FACTORY from any claim made against LINK FACTORY by a third party company or person that is affected by the customer’s use of the purchased service. Of the payments and refunds.

The customer will pay in advance all the charges corresponding to the service contracted from LINK FACTORY. As well as pay in advance the subsequent charges for services on the day of expiration of the term contracted while your subscription lasts.

LINK FACTORY offers to the clients with recently created accounts in the company a 15 days money back guarantee, the client accepts that all the payments made are definitive and not reversible, once this term is exceeded, LINK FACTORY cannot nor order that the funds are returned to the client in case the client believes that the payment was made by mistake and had not requested the return of his money before the 15 days term.

The client must communicate to LINK FACTORY any change in his personal or financial data that prevents the company from charging for the service contracted.

The company may deny, temporarily suspend or eliminate the contracted service in case the client fails to make the corresponding payments according to these terms of service.

The client accepts that the periods of validity of their service will be renewed automatically after the end of the contracted period unless LINK FACTORY has received a cancellation request following the procedure described in this document. Therefore, customer agrees that any charge made for the renewal of the contract period is adequate and releases LINK FACTORY from any dispute over such charge.

LINK FACTORY guarantees that, although the prices and characteristics of the services may vary, such variation will not affect the price at which the service was contracted by the customer, unless the customer had not renewed the service in the established period and the service is cancelled/suspended by LINK FACTORY or the service is voluntarily cancelled by the customer.

LINK FACTORY will send the invoice for the renewal of the services with monthly billing cycle 7 days before the expiration of the same one, for customers with quarterly, half-yearly, annual billing cycles and for the renewal of domains, the invoice will be sent 5 days before the expiration, also a payment reminder will be sent 2 days before the expiration.

In case the client does not pay the service in the established term, LINK FACTORY, will send up to 3 notifications so that the client can pay the pending invoice, in case the client ignores the notifications LINK FACTORY will proceed to suspend the service 5 days after the expiration date, the account will be completely eliminated from the system 15 days after the expiration date of the invoice.

 LINK FACTORY will add a late payment charge (Late Payment Fee) in case the customer does not comply with the corresponding payments, this charge may vary between 5% and 10% of the total invoice and will be added to the outstanding invoice if it is due for more than 3 days or more; in case the service has been suspended, it will be reactivated only after the customer pays the outstanding invoices and their respective late charges (Late Payment Fee) if any.

In the event that companies such as Google, Facebook, WhatsApp, Instagram establish a fee for services that are currently free, it will be passed on to the customer at no additional charge.

OF THE PROMOTIONS

All promotions offered by LINK FACTORY are recurrent (unless otherwise indicated), that is, when obtaining a product with a promotional price, the customer will pay the same price for as long as the product remains active, unless the customer had not renewed the product within the established terms and the service is cancelled / suspended by LINK FACTORY or the service is voluntarily cancelled by the customer. The promotion will be valid only while the service is active, if the service is suspended for abuse or lack of payment the promotion with which it could have been contracted will be void.

TERM

This contract will be valid during the contract period described in the customer’s order (or in its absence 365 calendar days) and will be in force from the time the service is requested to LINK FACTORY. The contract will be renewed automatically at the end of the contract period unless the customer notifies LINK FACTORY that he wants to cancel the service by following the guidelines described in the section “Cancellation of Service”.

CANCELLATION OF SERVICE

Cancellation of the service by the client:

If the customer wishes to cancel any service contracted with LINK FACTORY, a cancellation request must be sent at least 8 days in advance. This notification will only be valid once its receipt by LINK FACTORY is confirmed by the customer.

The customer is free to request LINK FACTORY to cancel the service at any time. A link is provided within the Customer Area in the product administration section to request the cancellation of the service at any time.

Services other than web hosting plans, reseller hosting, streaming plans, virtual and dedicated servers, such as domain registration or purchase of SSL certificates, chat systems (facebook, web, whatsapp, etc), mass mail, customer service bots, cannot be cancelled before the expiration of the term for which they were purchased because their renewal periods are annual.

In case of failure to comply with the notification procedure described above, the customer authorizes LINK FACTORY to renew the service and to process all charges for the contracted service. This charge is non-refundable and the service will continue for the time it is charged.

In case the customer uses automatic payment subscriptions, he must cancel the subscription immediately after requesting the cancellation of the service; this cancellation of the subscription must be done by the customer from his account in the above mentioned payment services, not canceling the subscription will make the automatic payment service send the payment of the subscription on the date the subscription was created.

CANCELLATION OF SERVICE by LINK FACTORY

LINK FACTORY, may cancel the service contracted by the customer at its own discretion and without prior notification to the customer in the following cases

-If the client has not fulfilled the advance payment of his service for the contracted period.

-If the customer has committed any breach of the commitments made in the “Terms and Conditions of Service”. In the case of services with Facebook, Instagram and / or WhatsApp if the customer has violated the “Terms of Service” of the companies mentioned above.

-LINK FACTORY is not and will not be responsible for the integrity of data in accounts that are cancelled, suspended or disconnected due to non-payment or violation of any rules set forth herein.

-The account can be suspended / cancelled in case of any failure of LINK FACTORY staff, this includes, but is not limited to verbal or written failures, any kind of racial or gender discrimination; our staff is at your service, but they are professional people in their area and deserve the same respect as the customer.

-Accounts cancelled, suspended or disconnected due to any violation of the rules set forth in this agreement may NOT request a refund since by violating this agreement they automatically lose all the warranty offered by LINK FACTORY.

-If the customer has not fulfilled his payments within 15 days after the due date of his invoice, the data stored in his account will be completely eliminated from our Data Center.

USE OF ASSIGNED SPACE OR CONSUMPTION QUOTA

LINK FACTORY. customers will not be able to use our servers to store files that are not related to the customer’s website, if any customer account violates this directive, the related content will be removed from the server, of course LINK FACTORY will make every effort to contact the customer before removing the files involved, however, this can happen without notice.

The web hosting and reseller plans offered by LINK FACTORY. can not be used for sending bulk mail, the maximum amount of emails that can send an account will be negotiated with the client, all messages sent must be requested by the recipient and is strictly prohibited any sending of spam, also known as SPAM.

Chat Services (Web, Facebook, WhatsApp) as well as mass emails and digital media advertising are assigned a consumption quota, so if the customer exceeds the assigned quota, he must purchase more quota or wait the following month to restore the monthly consumption quota

SUSPENSION OF SERVICE

LINK FACTORY may deny, temporarily suspend or eliminate the contracted service in case the client does not comply with the corresponding payments according to these terms of service.

In the event that the service is suspended by LINK FACTORY, the company may display an informative web page mentioning this suspension within the web space contracted by the client or using the methods it deems appropriate.

If the service was suspended by LINK FACTORY and the client does not cancel the payments 15 days after the expiration date, the company may delete all the data from the server, as well as the assigned consumption quotas and reuse the space and consumption. quotas with other clients. Releasing LINK FACTORY from any responsibility for not having fulfilled the payments on the established date.

UPDATE OR CHANGE OF PLAN / SERVICE CONTRACTED

Any changes in plan/service must be notified to LINK FACTORY at least 8 business days prior to the next payment date. This notification will only be valid once LINK FACTORY has confirmed its receipt to the customer. This includes, but is not limited to

-Shared Web Hosting Services, VPS / Dedicated Services, Reseller Hosting Services, Domain Name Registration and SSL Security Certificates / Technology Platforms, Chat Systems, Digital Media Advertising

If the notification procedure described above is not fulfilled, the customer authorizes LINK FACTORY to renew the originally contracted service and to process all corresponding charges. This charge is non-refundable and the service will continue unchanged for the time charged.

SECURITY

The customer will be solely responsible for any security breach affecting the servers or accounts under his control. If your server is responsible for or involved in an attack or unauthorized access to another server or system, LINK FACTORY will disable the service immediately. The customer will be responsible for paying any charges arising from the cost of remedying security breaches caused by him and affecting LINK FACTORY or any of its customers.

SYSTEM AND NETWORK SECURITY

Users are prohibited from violating or attempting to violate the security of LINK FACTORY’s systems or network. Violations of system or network security may result in civil or criminal prosecution. LINK FACTORY will investigate these events and cooperate with authorities in finding users involved in such violations. These violations include, but are not limited to

-Accessing data not intended for the user or logging into an account or server where access is not authorized

-Attempting to test or trace the vulnerability of systems, networks or gaps in authentication measures without proper authorization from LINK FACTORY

-Attempt to interfere with the service of any other user, system or network by any means, including overloading, flooding, email bombing, blocking or denial of service techniques.

-Take any action to attempt to access services for which you are not authorized.

Send SPAM or any type of unsolicited communication to internal or external users of the LINK FACTORY network.

SPAM

Any type of unsolicited bulk email or whatsapp message from a customer is strictly prohibited by LINK FACTORY. Failure to comply with this rule will be cause for termination without notice of the service provided to the customer by LINK FACTORY.

DEFINITIONS: UNSOLICITED EMAIL COMPLAINTS.

“An unsolicited e-mail complaint” refers to when we receive a complaint from a third party regarding a particular e-mail message sent by you. “An unsolicited e-mail incident” refers to a single e-mail message that may have been sent to multiple e-mail addresses. One incident may contain numerous complaints. Incidents may contain complaints received up to 24 hours after the first incident. After 24 hours, a new incident will be opened.

Blacklisted IP” occurs when a third party blacklisting service adds an IP address delivered by one of our providers and used by the customer, the IP is added to the public blocking list as a frequent source of unsolicited email, as a result of this blocking the IP address or addresses that are in the same range used will not be able to send email to external services such as hotmail, gmail, yahoo, etc.

LINK FACTORY has designed this part of this contract, to comply with current and applicable laws on sending email, with the understanding that commercial email must be requested, and must also include effectively, visibly and clearly defined a way for the sender to unsubscribe, in addition each email must be sent from a valid address, without any form of IP spoofing, furthermore, it must be ensured that all emails sent contain the physical contact information of the sender, that each email recipient has requested to receive such emails, and that the emails and the method in which they were sent comply with the other provisions of current and applicable laws.

LINK FACTORY considers any attempt to send unsolicited messages or other forms of unsolicited e-mail (including “spamming” of other websites, services or products) to be a violation of this agreement.

LEGALITY

LINK FACTORY prohibits the use of its services in illegal activities. Therefore, customer agrees that LINK FACTORY may release any information about its membership, including assigned IP addresses, account history, account usage, etc., to any law enforcement agency or institution that makes a request without prior notification to the subscriber. In addition, in any case, LINK FACTORY. shall have the right to terminate the provision of customer services in the event that its resources are used to commit unlawful acts.

SUPPORT AND LIMITATIONS

LINK FACTORY will provide technical support to all its customers. Such support will be limited to our area of expertise and knowledge. The following will be the guidelines for the support service:

-LINK FACTORY will provide support related to the service contracted by the customer, such as service failures, initial configurations, etc. LINK FACTORY will not be obliged to provide support for problems not related to the service contracted or that refer exclusively to applications, such as any programming code, HTML, PHP, MySQL, etc, applications provided by third parties or similar. Except applications that are under the scheme of lease by LINK FACTORY, these will be supported as needed.

-All technical support requests must be made via email info@linkfactoryonline.com The customer can submit a support request at any time of the day from Monday to Sunday, all tickets are handled on a first-come, first-served basis; LINK FACTORY does not limit the number of tickets or support requests required by the customer.

-LINK FACTORY does not provide support services to its customers’ customers. Communication with its own customers is the responsibility of each LINK FACTORY subscriber.

 TRANSFER

The customer receives a fixed monthly amount of usable data transfer to his account. The transfer includes all data transferred to and from the server and is calculated from the first day to the last day of each month. The transfer must never exceed the amount provided, so in case of failure to comply with the above the customer authorizes LINK FACTORY to temporarily suspend the service or charge the amount corresponding to the extra transfer amount used.

INTELLECTUAL PROPERTY RIGHTS

The client guarantees to LINK FACTORY that: (a) is at least 18 years old if an individual; (b) has the legal right and ability to enter into this agreement; (c) will use the contracted service only for legal purposes and in accordance with this agreement and all applicable policies and guidelines;

(d) the contents of your account do not infringe or violate any rights of a third party (including intellectual property rights) or any applicable law, regulation or ordinance.

ADULT CONTENT

LINK FACTORY strictly prohibits the publication and/or hosting of adult content, in any of the web hosting plans and/or VPS and Dedicated Servers, as well as any content that violates intellectual property laws, such as files or references to hackers, crackers, warez and any other content that involves economic or image damage to other companies and/or individuals, both in terms of property and content.

IPS ADDRESSES

LINK FACTORY will maintain control and ownership over all numbers and Internet Protocol (IP) addresses it assigns to its customers. In addition, LINK FACTORY may, at its own discretion, change or remove any number or IP address.

RESPONSIBILITIES

LINK FACTORY does not exercise any control and does not accept any responsibility for the information contained or transmitted from and to its servers, network, hubs or any of its points of presence.

LINK FACTORY will not be responsible in case of any unauthorized access, alteration or destruction of the information distributed or made available using its services.

The customer must ensure the security of the username, password and data provided by the company to access your account. LINK FACTORY will not be responsible for the handling of these data by the user.

LINK FACTORY voluntarily makes a backup copy of the data uploaded by the client to its server, the client has the obligation to make a backup copy and ensure the integrity of their information, being therefore the only responsible in an eventual loss or modification of their data. Such data includes, but is not limited to web content, databases, installed scripts and applications, emails, chats, messages, etc.

LINK FACTORY will not be responsible for the information that had to be removed from a customer who has not renewed the service. within the time stipulated for that purpose and / or has an outstanding balance with LINK FACTORY. Once the data has been deleted it is NOT POSSIBLE TO RECOVER IT, since the security policies prevent a detailed review of the files, the account is completely deleted.

The user authorizes LINK FACTORY to transport his data to any other server to protect the integrity in case of a cyber attack, including those who do not subscribe to specific treaties or regulations of a particular region.

LINK FACTORY will not be responsible for damages caused by delays, cuts or interruptions in the service provided to the customer.

Also, it will not be responsible for delays or failures in the fulfillment of this agreement when these are caused by natural disasters or any cause beyond its control (including mechanical, electronic, communications or services provided by third parties), or invoices due from the customer to the company.

TRIAL PERIOD FOR SERVICE

LINK FACTORY may offer some trial period for the services offered, in order to benefit from this feature the client must request it from the links published on the website, all requests are reviewed and must be approved by an administrator before they can be used by the client, LINK FACTORY reserves the right to deny requests that it considers fraudulent.

LINK FACTORY will give a trial account for each client, the trial time is indicated by LINK FACTORY at the time of activating the account, after the trial period is over, the account will be automatically deleted and all data contained in it will be deleted.

Any order placed by a person who tries to make more than one request for a trial account, either using another name, email, etc., will be treated as fraud, as will all orders in which fictitious data is used.

LICENSES FOR THE USE OF SOFTWARE, DIGITAL PLATFORMS OR OTHER APPLICATIONS

This End User License Agreement (“EULA”) is a legal agreement between you (either an individual or an entity) and our company name (“LINK FACTORY”) with respect to such software (“SOFTWARE PRODUCT” or “Software”) provided with this EULA. The SOFTWARE PRODUCT includes the software, associated media and printed materials, and any “online” or electronic materials. Use of any software and related documentation (“SOFTWARE”) provided to you by LINK FACTORY in any form or medium will constitute your acceptance of these terms, unless the software provider provides separate terms, in which case certain additional or different terms may be required. If you do not agree to the terms of this EULA, do not download, install, copy or use the Software. By installing, copying, or using the SOFTWARE PRODUCT, you agree to be bound by the terms of this EULA.

LIMITATION OF LIABILITY.

Any liability of LINK FACTORY and its exclusive remedy under this EULA shall not exceed the price paid for the Software, if any. In no event will LINK FACTORY or its suppliers be liable to you for any consequential, special, incidental or indirect damages of any kind arising out of the use or inability to use the Software, even if LINK FACTORY or its supplier has been advised of any claim by a third party.

RENTAL.

You may not lend, rent or lease the Software.

UPDATES.

If the SOFTWARE is an upgrade from a previous version or the previously published version, you may now use the upgraded product only in accordance with this Agreement. If the SOFTWARE PRODUCT is an update to a software program that is licensed as a single product, the SOFTWARE PRODUCT may only be used as part of that single product package and may not be separated for use on more than one active server per client.

DISCLAIMER OF LIABILITY FOR CONSEQUENTIAL DAMAGES.

In no event shall LINK FACTORY be liable for any damages (including, without limitation, incidental, direct, indirect, special and consequential damages, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising out of the use of or inability to use this software, even if LINK FACTORY has been advised of the possibility of such damages. Because some states/countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

ELIGIBLE LICENSEES.

This software is available for license to software owners only, without right of duplication or additional distribution, license or sublicense. IF YOU DO NOT OWN THE SOFTWARE, DO NOT ATTEMPT TO COPY OR USE THE SOFTWARE.

LICENSE BY USE.

LINK FACTORY grants you a personal, non-transferable and non-exclusive right to use the LICENSE of the software provided with this EULA. You agree not to copy the Software, modify, translate, rent, copy, transfer or assign all or part of the Software, or any rights granted hereunder, to any other person and removal of any notices, labels or marks from the Software is strictly prohibited. In addition, you hereby agree not to create derivative works based on the Software. You will not transfer this Software to your ownership. You only pay per month or per year for the right to use it.

COPYRIGHT.

The Software is licensed, not sold. You acknowledge that no title to the intellectual property of the software is transferred to you. You further acknowledge that title and full ownership of the rights to the Software will remain the exclusive property of LINK FACTORY. and its suppliers, and you will not acquire any rights to the Software except as expressly set forth above. All copies of the Software will contain the same proprietary notices contained in the Software. All title and copyright in the SOFTWARE PRODUCT (including, but not limited to, images, photographs, animations, video, audio, music and text incorporated into the SOFTWARE PRODUCT), and all copies of the SOFTWARE PRODUCT are owned by LINK FACTORY or its suppliers. The SOFTWARE PRODUCT is protected by intellectual property laws and international treaty provisions

REVERSE ENGINEERING.

You agree that you will not attempt to reverse engineer, compile, modify, translate or disassemble the Software, in whole or in part. Any breach of the foregoing or any other terms and conditions contained herein will result in the automatic termination of this license and the reversal of the rights granted hereunder to LINK FACTORY.

This software uses a network connection to display advertisements and analysis and help files. Additional charges may apply depending on your network plan and overall Internet network usage. LINK FACTORY is not responsible for additional network charges incurred by the use of this software.

CHANGES.

This “Terms and Conditions of Service” agreement may change at any time and customer agrees that all rules and guidelines contained herein may be changed by LINK FACTORY without notice at any time the company deems it appropriate. For this reason it will be the responsibility of the client to periodically consult this section and know its content. By purchasing or subscribing to a service from LINK FACTORY, the client agrees to comply with this contract in its entirety.

COOKIES.

This website uses the following types of cookies:

Analysis Cookies: These are those that are treated by us or by third parties and allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. For this purpose, your navigation on our website is analysed in order to improve the products or services we offer you.

Technical Cookies: They allow the user to navigate through the restricted area and use its different functions, for example, to carry out the purchase process of an article.

Personalization cookies: These are those that allow the user to access the service with some general characteristics predefined according to a series of criteria in the user’s terminal, such as the language or the type of browser used to connect to the service.

Advertising Cookies: Are those that either treated by this website or by third parties, allow the most effective management of advertising spaces available on the website, adapting the content of the ad to the content of the service requested or the use made of it. our website. To do this we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.

Behavioral advertising cookies: These are those that allow the management, in the most effective way possible, of the advertising spaces that, in their case, the publisher has included in a web page, application or platform from which it provides the requested service. This type of cookie stores information on the behavior of visitors obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

DISABLING COOKIES.

You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer.

Most web browsers offer the ability to allow, block or delete cookies installed on your computer.

WARNING ABOUT DELETING COOKIES.

You can remove and block all cookies from this site, but some of the site will not work or the quality of the web page may be affected. If you have any questions about our cookie policy, you can contact this website through our Contact channels.

THIRD PARTY COOKIES.

This website uses third party services to collect information for statistical and web usage purposes. Cookies are used to improve the advertising included in the website. They are used to target advertising based on content that is relevant to a user, thus improving the quality of experience in the use of them.

Our site includes other features provided by third parties. You can easily share the content in social networks such as Facebook, Twitter or other social media sites, with the buttons we have included for this purpose.